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The Control Room is a well established concept in modern policing system and it has a stellar role to play in providing efficient and accountable system of Police working.


The Police Control Room SAS Nagar is a state-of-the-art concept with its salient features as:-

  • The call-takers, call-Dispatchers and Control Room supervisors execute their tasks on computers.
  • Data base/Application- 4 nos. of servers for loading all data of telephone subscribers.

Digital map- :

  • Digital map of SAS Nagar on 1:2000 scale for Urban and 1:10000 scale for Rural area. Voice Logger- : To record voice communication between call-takers” and callers up to 2 years.

Digital Trunk line or PRI- : For connectivity between control room and all telephone subscribers through EPABX.
GPS Units- : GPS units are installed in all PCR vehicles (Motorcycle/Ertiga) for tracking and showing these on digital map with update rate of 10 seconds. 5 nos. of Call-Taker Positions for attending the assistance calls (100 Numbers Calls) Automatic Opening Challan with unique Challan number with Date &Time. 4 nos. of Dispatcher Positions to receive the information and analyise the kind of assistance caller needs. Availability of coloured information of different types of incidents on Display Screen

-            Control Room

  • PCR Vans
  • PCR Motor cycles
  • Vehicles of Police Stations/Police Posts/Traffic staff etc.


The main objectives for establishing a Police Control Room, of the present type include among others:-

  • -         Comprehensive and round the clock security cover to the city thereby providing area security.
  • -         Immediate and timely police response to any situation especially crime situation and main endeavour is to ensure police response to any situation within 4-5 minutes.
  • -         Checking and patrolling duties to be manned by PCR, to be more effective due to higher mobility, better communication and comprehensive training.

  • -         High visibility of the police force /patrol vehicles and easy accessibility to the public to act as effective deterrent to activities of criminals.
  • -         Maintaining an efficient system of radio, telephonic and tele-printing communications between PCR and different units of SAS Nagar Police, neighbouring cities, police headquarters and all the districts in Punjab.
  • -         Keeping all concerned officers informed of all important incidents which may have bearing on the law and order and crime situation in the SAS Nagar Police.
  • -         Rendering help to injured persons/victims of crime by removing them to the nearest hospitals immediately.
  • -         Rendering public service of general nature by guiding and helping children, senior citizens and ladies in distress etc.
  • -         Ensure implementation of city sealing, red alert, contingency plans in the event of serious crime, man-made and natural disasters.
  • -         Acting as information centre of SAS Nagar Police.
  • -         Act as nodal centre for clarifying any doubt and issues relating to rumours etc.
  • -         Management and control of crime through efficient delivery and retrieval system in the Control Room.
  • -       To act as vanguard against violation of human rights of individuals-display of information relating to arrested persons movement of police vehicles can be retrieved for verification of any false implication in any case.
  • -         To provide details about crime, crime situation, traffic blockades etc to common people.
  • -         To submit statutory returns about crime to PPCR for perusal of DGP Punjab and senior functionaries of the Govt.
  • -         To ensure accountable system of police working. This will further be possible with facilities of storage and retrieval of data related to various calls made to Control Room.



  • -         Receiving call in a polite and courteous manner.
  • -         Immediate action on such calls received in Control Room. Call dispatcher will immediately inform nearest PCR van/motorcycle to attend to such situation/scene of crime.
  • -         PCR Van/motorcycle will guard scene of crime till arrival of force from PS/PP.
  • -          Control Room will immediately inform concerned PS/PP, Halqa DSP and SP/D about crime incident or any other situation warning police response.
  • -          Control Room will also inform about such incidents/situations to Senior Superintendent Police, Superintendent of Police/Inv., Deputy Superintendent of Police/Inv., (if there is any need), Civil Surgeon, fire brigade etc.
  • -          Control Room will also alert and inform PPCR, Chandigarh about such incident/situation.
  • -          Control Room will be responsible for alerting Control Rooms of nearest districts about incident/situation.
  • -          Control Room will also alert highway patrol vehicles about any such incident/situation.
  • -          Control Room will provide information to common people about traffic blockade, any other issue, if enquired by them.
  • -          Control Room shall submit statutory returns about crime to PPCR for perusal of DGP, Punjab and senior functionaries of the Government.
  • -          Control Room shall ensure effective implementation of city sealing/red alert/contingency schemes etc as and when required.
  • -          Control Room shall provide information about movement of threatened dignitaries/VVIP/VIP in the area of SAS Nagar Police.
  • -          Control Room shall co-ordinate deployment and movement of force and Control Room reserves under the direction of senior officers to various places.

  • -          Control Room shall ensure timely and efficient disposal of correspondence received from various offices especially offices of senior officers.
  • Helplines: Guiding and helping those who are in need of help .The call on helpline will be attended to immediately by Control Room Staff and appropriate remedial action be taken by them.




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